Modern Workplace Solutioning Lead
Job Description Job Description We are looking for a Modern Workplace Solutioning Lead who can engage confidently with CIOs, CTOs, CHROs, and other senior executives to understand workplace transformation challenges, shape business-led managed services solutions, and support strategic pursuits. This role is not primarily focused on a single technology or Microsoft product; it requires a broad understanding of the end-to-end Modern Workplace portfolio, strong consulting and solutioning capabilities, and the ability to translate technology into measurable business outcomes. Key Responsibilities - Engage with C-suite executives and senior client stakeholders to understand their workplace strategy, business priorities, employee experience challenges, operational constraints, and transformation objectives. - Lead Modern Workplace solutioning and consulting engagements, translating client business challenges into compelling, outcome-driven managed services solutions. - Develop and articulate end-to-end Modern Workplace strategies covering technology, service delivery, operating models, transformation, governance, commercials, and continuous improvement. - Demonstrate broad knowledge across the Modern Workplace portfolio, including: - Service Desk and End User Support - Digital Employee Experience (DEX) - Device Management and Device Lifecycle Management - Device as a Service (DaaS) - Workplace Security and Identity - Microsoft 365 and Collaboration - Azure Virtual Desktop (AVD) and Windows 365 - Asset Management and Field Services - Automation and Self-Service - Microsoft Copilot and AI-enabled workplace solutions - ServiceNow integration and ITSM - Managed Workplace Services - Transition and Transformation - Shape solutions around business outcomes, employee experience, productivity, cost optimization, operational resilience, security, and user satisfaction, rather than focusing solely on technology features or configurations. - Work closely with sales, account teams, delivery leaders, architects, commercial teams, and SMEs to develop differentiated propositions and win strategic opportunities. - Actively support and influence pipeline development and opportunity creation, identifying workplace transformation opportunities rather than relying only on reactive RFP/RFI responses. - Lead or contribute to client workshops, discovery sessions, executive presentations, solution walkthroughs, and proposal discussions. - Develop compelling value propositions, solution narratives, operating models, transition approaches, service models, and commercial constructs for managed workplace opportunities. - Define appropriate governance, service management, operating model, SLA/XLA, KPI, and reporting frameworks aligned to client objectives. - Understand and contribute to commercial models, including outcome-based services, consumption-based models, managed services, workplace outsourcing, and transformation-led engagements. - Shape Transition and Transformation (T&T) strategies covering service transition, migration, workplace modernization, adoption, change management, and continuous improvement. - Demonstrate understanding of emerging workplace trends, including Digital Employee Experience, Experience Level Agreements (XLAs), AI-enabled operations, AI governance, automation, self-service, and outcome-based workplace services. - Position AI and Copilot capabilities based on business value and measurable client outcomes, including productivity, employee experience, service efficiency, knowledge management, and operational improvements. - Build trusted relationships with client executives and demonstrate the ability to understand what matters to the CIO and business, not simply what technology needs to be implemented. - Collaborate with delivery teams to ensure that proposed solutions are commercially viable, operationally deliverable, scalable, and aligned with client expectations. - Support competitive assessments and develop differen